Monroe Clinic Receives 2019 Press Ganey Guardian of Excellence Award
Patient Feedback Leads to National Recognition
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Photo courtesy of Rebecca Bordner
Monroe Clinic Inpatient Nurse, Stacie Natter, RN, after receiving The Guardian of Excellence Award® with Patrick T. Ryan, CEO of Press Ganey, at the Press Ganey National Client Conference on November 18 in Orlando, FL.
Press Ganey has announced Monroe Clinic as a 2019 Guardian of Excellence Award® winner. The award recognizes top-performing health care organizations for performance in patient experience in inpatient care. This recognition stems from data gathered in the Press Ganey surveys patients complete after their visits to Monroe Clinic.
"Being in the top 5 percent of all inpatient care teams in the country is very impressive. This doesn't happen by accident. It requires the right people working together in a collaborative environment, the right support and leadership, and the right systems, facilities and equipment," shared Mike Sanders, Monroe Clinic President and CEO.
Monroe Clinic's uses Press Ganey to deliver and evaluate its patient satisfaction surveys. The feedback in those surveys is reviewed, and when applicable, applied to the patient experience here at Monroe Clinic.
"We are proud to partner with Monroe Clinic," said Patrick T. Ryan, CEO of Press Ganey. "This award is a testament to the organization's leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Monroe Clinic continues to demonstrate their commitment to advancing the overall quality of health care."
About Monroe Clinic
Monroe Clinic, a member of SSM Health, is a Catholic, not-for-profit health care network with one hospital and a multi-specialty physician practice with 122 employed providers offering a broad range of health care services to meet the needs of the communities it serves in southern Wisconsin and northern Illinois. Monroe Clinic also includes 12 clinic locations, a 24-hour emergency department, a home care and hospice agency, retail and urgent care clinics, rural residency and fellowship programs, and primary care sites offering preventive, acute and rehabilitative care. For more information, visit http://www.monroeclinic.org.
