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Now more than ever, the importance and role of family caregivers is growing. According to a survey done by the Wisconsin Department of Health Services in 2009, Wisconsin alone has over 600,000 caregivers. With Wisconsin’s population aging, this number will only grow in the future.

One of the major roles that caregivers play is keeping communication lines open between healthcare professionals, like doctors, nurses, or pharmacists, and the friend or family member they are helping. This role is critical because healthcare professionals also depend on the caregivers to relay messages and...