The National Alliance for Insurance Education & Research has announced that Kathleen Grossen is the 2017 Outstanding CSR of the Year recipient for the state of Wisconsin.

To qualify for this top state honor, Grossen submitted the winning essay on the topic, "A friend who is a CSR has come to you for advice about a new customer service job opportunity in an agency in another city. What five factors about the employer and the position would you advise them to consider before accepting the job? Please discuss the most important factor first."

Additionally, Kathleen Grossen was selected f...