As colder weather approaches, utilities must work diligently to negotiate payment plans or take other necessary actions to reconnect service to all occupied households. While account delinquency remains a concern for utilities again this year, the onset of the winter season brings safety concerns to the forefront. The Public Service Commission expects utilities to use prudent judgment during the process to ensure customer safety.

Prior to October 15, 2015, utilities must attempt to contact all residential customers whose service was disconnected for nonpayment by letter, phone, or persona...